You will need a number of some description but there are options. You can forward your exisiting number to us or choose from localised number in over 40 countries including Australia, New Zealand, USA and UK.
You bet we can. If you choose one of our plans that includes bookings we can handle availability enquiries and book your appointments for you. A calendar is available inside your account where you can define availability and see bookings.
We operate on a month in advance basis. Each month your OnePoint Connect account will be deducted an amount depending on your plan and extras you have with us. Upon signup you will be charged for the first month of service. Each subsequent month is charged automatically via our secure payment gateway.
Right now we don't answer calls 24/7. OnePoint Connect is focused on providing the highest quality customer service experience and uses only Australian receptionists. If you have a need for calls to be answered outside normal business hours, please get in touch.
We can handle your between:
8:00am-5:00pm Monday to Friday AEST (QLD Time) - During Daylight Savings Time
9:00am-5:00pm Monday to Friday AEST (QLD Time) - Outside Daylight Savings Time
8:00am-1:00pm Monday on Saturday AEST (QLD Time) - During Daylight Savings Time
9:00am-1:00pm Monday on Saturday AEST (QLD Time) - Outside Daylight Savings Time
OnePoint Connect does not operate on Public Holidays as gazetted in the state of Queensland.
In your account you are able to upload an audio file that will used as your voicemail message. You can choose to use the default message, upload your own or we can arrange for a voice artist to record a branded message for you.
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