Frequently Asked Questions

Discover the Ins and Outs of Our Virtual Admin Services. Get the Answers You Need, Fast with Our Virtual Admin Assistant FAQs.

By using OnePoint Connect, you will be gaining an experienced, virtual administrative assistant/s. Not only does this free up all the wasted time you spend on pesky emails but it will allow you to shift your focus onto your clients and work on your business.

OnePoint Connects virtual admin assistants are all based in Australia.

We would welcome the opportunity to speak with you about how we can best support your business. Many of our clients prefer to have a discussion first before signing up. We look forward to hearing from you.

As much as we would love to help you after hours, we value our team's work-life balance. We are more than happy to assist you within our business hours.

Our primary focus will always be to support your business and be open and accepting of working alongside your in-house team.

Onepoint Connects virtual administrative team is highly experienced with the following systems;

  • Halaxy
  • Powerdiary
  • Cliniko
  • Setmore
  • Nookal
  • Clinic to Cloud
  • Pracsuite
  • Timely
  • Acuity
  • IconPractice

If your booking system is not listed above, don't worry! We are always open to growing our knowledge and learning...

We can offer limited services and would be open to having a chat about your needs.

We sure can. We can do this by using your online fax service, or our own.

Yes, we have an experienced in-house website developer who would be happy to help you. Please note that this service is not included in our packages but can assist you with linking in with this service.

Yes. Our team is up to date with Medicare requirements and is highly experienced when it comes to processing Medicare rebates.

As every business has different needs, we'd love to chat with you about what you may require and determine how we can best assist.

If you've got the content, we will produce the work. As always, we'd love to have a chat about what you may require.

Most definitely. Not only can this be managed by your virtual administrator via email, but you can also add an additional calls package so that our team can assist with bookings over the phone.

Of course. By including our calls package, our team can assist with answering your personal and business calls, whether these are incoming calls or calling out.

Yes we can. This does come at an additional charge, we would happy to discuss pricing with you.

Our accounts team debits your chosen credit/debit card on a monthly basis.

We have no lock-in contracts. As a courtesy, we ask that you provide 30 days' notice.

We are open to developing a custom package, based on your company's needs. However, these custom packages are built from our basic packages.

1-5 business days, depending on your company's requirements.

Upon signup, we request your debit or credit card details, which are securely stored in our payment gateway. This card will be debited monthly.

Our team is highly qualified in email inbox management, appointment scheduling, invoicing, data entry, and more. Talk to us to discuss your needs.