Following up your leads and sales not only demonstrates your companies commitment to customer service, but it also builds your customers’ loyalty and helps generate repeat sales.
OnePoint Connect offer enquiry follow-up services to ensure your customers/clients are getting the very best in customer service.
If it’s after hours and our receptionists are unable to help your client/customer with their enquiry, our OnePoint Connect system will forward you a message with the name of the caller, number and message via email, SMS or both.
Online forms are great for allowing potential customers/clients to request further information or request a call back, what’s not so great is when you don’t have time to respond to them.
OnePoint Connect’s professional, friendly receptionists will call the person that has completed the enquiry form and provide them with the information they require or take their booking/order. We will provide you the details of the phone call and will send via email, OnePoint Connect app or both.