Our receptionists are second to none; we work hard maintaining our standard of excellence with world-class training and monitoring.
Your OnePoint Connect receptionist respects your customers and reputation as highly as you do. We’re also proud to say all our receptionists are valued employees, not contractors.
All our receptionists are based in Brisbane, Queensland so important details such as language, accents and tone naturally complement your business.
Our voice is yours. All calls are answered with your preferred greeting. You provide the script and we bring it to life with a natural and professional voice for your business.
You can also enhance your caller experience with customised pre-connect, on-hold and out of office messages.
OnePoint Connect can supply professional audio messages or you can upload your own through the accounts portal.
Call summaries are sent to you instantly via email, SMS or via the OnePoint Connect app.
Calls can also be transferred to you anywhere in the world.
We offer cold transfers and also warm transfers whereby all callers are announced, giving you the discretion to accept a call or receive a message instead.
Businesses may require call overflow handling if they do not have the resources to employ a full-time receptionist. Alternatively, businesses may also require OnePoint Connect’s call overflow service due to high volume of incoming calls.
Stay on top of customer service with call overflow; a standard feature of your monthly OnePoint Connect plan. Call overflow routes calls away from a busy or overcrowded line and directs your customers to a secondary number, ensuring calls are answered at all times.
While OnePoint Connect does not currently offer 24/7 phone answering, our after hours support will ensure your business calls are processed outside of regular business hours.
OnePoint Connect offers direct communication of all calls recorded after hours. If the caller has had previous contact and matches details in our system, the name and company details will also be listed in your alert.
We like to keep you in the loop, even when we’re not in the office!